Shipping Information
At Vault Fitness, we keep shipping simple, transparent, and reliable.
UK Delivery Charges
Shipping rates apply to mainland UK. Additional charges may apply for certain remote areas (see below).
Estimated Delivery Times
-
Standard items: Dispatched within 2–5 business days
-
Some products may have longer lead times, especially large commercial equipment. If so, this will be clearly noted on the product page.
-
You will receive tracking information via email once your order has been dispatched.
Delivery Locations & Surcharges
We deliver across the UK, including:
-
England, Wales, Scotland
-
Scottish Highlands & Islands (additional shipping charges may apply)
-
Northern Ireland, Isle of Man, Channel Islands – subject to custom quotes
We aim to keep all shipping costs as low as possible. If your address falls outside standard delivery zones, we’ll contact you with a custom delivery rate before processing.
Order Confirmation
Once your order is placed, you’ll receive a confirmation email. We will:
-
Verify stock availability
-
Authorise payment
-
If any item is out of stock, we’ll contact you immediately before processing
International Orders
We offer international shipping on select items. Please email us at info@vaultfitness.co.uk with:
We will provide a shipping quote and issue a custom invoice if you're happy to proceed.
Note: Our products are built for the UK (240V) and may not meet your country’s electrical standards.
Damaged Shipments
If your order arrives damaged:
-
Do not sign for the delivery if damage is visible — or sign with a note stating damage
-
Take clear photos
-
Email the images to info@vaultfitness.co.uk
-
Then visit our Returns Page to submit a return claim
