Easy Returns
At Vault Fitness, we stand behind the quality of the products we sell. However, we understand that sometimes things just don’t work out. That’s why we offer a straightforward 30-Day Return Policy.
How it Works:
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You can return your item(s) within 30 days of delivery for any reason.
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To begin a return, email us at info@vaultfitness.co.uk with your order number and we’ll provide full return instructions.
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Return Conditions:
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Items must be returned in "like new" condition, with all original packaging and accessories.
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Products that show signs of wear, use, or damage may not be eligible for a refund.
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Once your return is received and inspected by the warehouse, we’ll notify you and issue a refund if approved.
Damaged or Incorrect Items
We take product quality seriously and want every order to arrive in perfect condition.
If your item arrives damaged or incorrect:
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Do not accept delivery if the packaging is clearly damaged. If accepted, note the damage when signing.
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Email us on the day of delivery at info@vaultfitness.co.uk with photos of the damage and your order number.
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We will cover the cost of returning damaged or incorrect products and arrange a replacement or refund promptly.
Please retain all original packaging, as it is required for processing returns.
Order Cancellations
Changed your mind? Let us know as soon as possible.
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Orders cancelled before shipment are eligible for a full refund.
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If your order has already shipped, the cancellation will be treated as a return under our 30-Day Policy, and return shipping charges will apply.
Important Notes
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Some products or suppliers may have exceptions to our standard return policy. These will be noted on the product page.
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Our products are sold for long-term, individual use. Orders placed for short-term or promotional purposes (e.g. exhibitions, events) are not eligible for return.
If you have questions or need help with your return, don’t hesitate to reach out — we’re here to help.
For more details, see our FAQ or contact us at info@vaultfitness.co.uk.