Matrix Endurace Commercial Elliptical

SHIPPING INFORMATION

At Vault Fitness, we keep shipping simple, transparent, and reliable.

UK Delivery Charges

• Standard Shipping (orders up to 30kg): £8.99

• Heavy Item Shipping (orders over 30kg): £50.00 

Note: Shipping rates apply to mainland UK. Additional charges may apply for certain remote areas (see below).

Estimated Delivery Times

• Processing: Please allow 1-3 business days for us to process your order.
• Handling Time: Some items take longer than others to get ready for shipment. Some of our products will have a delivery timeline in the description. If it doesn't, we will email you with a timeline after the order has been processed.
• Heavy/Commercial items: May have longer lead times. Any delays will be clearly noted on the product page
• Transit Time: Once shipped, we will send you the tracking number. 

Delivery Locations & Surcharges

We deliver across the UK, including:

• England, Wales, Scotland

• Scottish Highlands & Islands (additional shipping charges may apply)

• Northern Ireland, Isle of Man, Channel Islands – subject to custom shipping quotes

If your address falls outside standard delivery zones, we’ll contact you with a custom delivery rate before processing your order.

Order Confirmation

After placing an order, you will receive a confirmation email. We will:

• Verify stock availability

• Authorize your payment

• Contact you if any item is unavailable before processing

International Orders

We offer international shipping on select items. Please email info@vaultfitness.co.uk with:

• Your full delivery address

• The product(s) you’re interested in

We’ll provide a shipping quote and, if you’re happy, issue a custom invoice.

Note: Our equipment is built to UK specifications (240V) and may not meet electrical standards in other countries.

Damaged Shipments

If your item arrives damaged:

1. Do not sign for the delivery if damage is visible — or sign with a note stating damage

2. Take clear photos of the damage

3. Email the photos to info@vaultfitness.co.uk

4. Visit our Returns Page to submit a return claim

WARRANTY INFORMATION

Vault Fitness only partners with trusted, authorised suppliers to ensure that all products sold on our website are covered by a manufacturer’s warranty.

Each item you purchase is backed by the original manufacturer’s warranty, offering peace of mind that you're investing in high-quality, fully functional commercial fitness equipment.

Warranty terms can vary depending on the brand and product type (e.g., residential, light commercial, or full commercial use). Where possible, we include key warranty details within each product description.

If you need more information about a specific warranty, or if you'd like to confirm usage eligibility (e.g., for commercial environments), please don’t hesitate to contact our team.

To make a warranty claim, simply get in touch with us and we’ll guide you through the process. In some cases, we may refer you directly to the manufacturer or supplier for faster resolution.